Frequently Asked Questions

Everything you need to know about your luxury shopping experience.

What materials are used in Seraphina Treasures pieces?

We pride ourselves on quality; our collections feature ethically sourced 14k gold plating, premium sterling silver, and hand-selected gemstones to ensure lasting brilliance.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to initiate a refund or exchange.

How should I care for my jewelry to prevent tarnishing?

To maintain the luster of your pieces, avoid contact with perfumes and lotions, and store them in the provided Seraphina microfiber pouch when not in use.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

Can I track my package after it has been shipped?

Once your order is processed, you will receive an email with a unique tracking number and a link to follow your treasure's journey to your doorstep.